At iGenius, your satisfaction is our priority. We strive to provide high-quality Apple products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns
You may request a return if the product you received is defective, damaged, or not as described. Returns must be initiated within 7 days of receiving your order. To qualify, the item must be in its original condition, unused, and with all original packaging and accessories included.

Non-Returnable Items
Certain items are not eligible for return, such as products damaged due to misuse, unauthorized repairs, or accidental damage. Accessories, earphones, and opened AirPods cannot be returned due to hygiene reasons unless defective upon arrival.

Return Process
To request a return, please contact us through our Contact Us page with your order details and reason for return. Our team will review your request and provide instructions for product pickup or drop-off.

Inspection and Approval
Once the returned item is received, our quality team will inspect it. If approved, a replacement or refund will be issued based on your preference and product availability. Refunds are processed to the original payment method within 7–10 working days after approval.

Refund Conditions
Refunds are only applicable for eligible products returned in compliance with our policy. Shipping fees, if any, may be non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items
If you receive an incorrect or damaged product, please notify us immediately through our Contact Us page. We will arrange a prompt replacement or refund after verifying the issue.

Contact Us
For any return or refund inquiries, please reach out to us through our Contact Us page. Our team will be happy to assist you.

At iGenius, we are committed to resolving every issue fairly and ensuring that our customers enjoy a worry-free shopping experience.