At iGenius, we aim to deliver your Apple products quickly and securely across the UAE. Please review our shipping policy below to understand how we handle orders and deliveries.

Order Processing
All confirmed orders are processed within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation once your purchase has been successfully placed.

Delivery Time
We provide fast delivery across all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Standard delivery usually takes 1–3 working days, depending on your location and product availability.

Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order. We may offer free delivery promotions on selected products or order amounts from time to time.

Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress until it reaches your doorstep.

Delivery Attempts
Our delivery partners will attempt to deliver your order to the address provided during checkout. If you are unavailable, they may contact you to reschedule delivery. Please ensure your contact information and address are accurate to avoid delays.

Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please notify us immediately through our Contact Us page. Our team will assist you in resolving the issue promptly.

International Shipping
Currently, iGenius delivers only within the UAE. We do not offer international shipping at this time.

Contact Us
For any questions or assistance regarding shipping, please reach out to us through our Contact Us page.

At iGenius, we are committed to ensuring that your order arrives safely, on time, and in perfect condition.