{"id":12,"date":"2025-10-15T17:00:21","date_gmt":"2025-10-15T17:00:21","guid":{"rendered":"https:\/\/www.igenius.ae\/?page_id=12"},"modified":"2025-10-15T17:25:02","modified_gmt":"2025-10-15T17:25:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.igenius.ae\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7b66fa9 e-flex e-con-boxed e-con e-parent\" data-id=\"7b66fa9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c66255 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2c66255\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"30\" data-end=\"267\">At iGenius, your satisfaction is our priority. We strive to provide high-quality Apple products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.<\/p>\n<p data-start=\"269\" data-end=\"592\"><strong data-start=\"269\" data-end=\"296\">Eligibility for Returns<\/strong><br data-start=\"296\" data-end=\"299\" \/>You may request a return if the product you received is defective, damaged, or not as described. Returns must be initiated within <strong data-start=\"429\" data-end=\"439\">7 days<\/strong> of receiving your order. To qualify, the item must be in its <strong data-start=\"501\" data-end=\"523\">original condition<\/strong>, unused, and with all original packaging and accessories included.<\/p>\n<p data-start=\"594\" data-end=\"865\"><strong data-start=\"594\" data-end=\"618\">Non-Returnable Items<\/strong><br data-start=\"618\" data-end=\"621\" \/>Certain items are not eligible for return, such as products damaged due to misuse, unauthorized repairs, or accidental damage. Accessories, earphones, and opened AirPods cannot be returned due to hygiene reasons unless defective upon arrival.<\/p>\n<p data-start=\"867\" data-end=\"1098\"><strong data-start=\"867\" data-end=\"885\">Return Process<\/strong><br data-start=\"885\" data-end=\"888\" \/>To request a return, please contact us through our <strong data-start=\"939\" data-end=\"953\">Contact Us<\/strong> page with your order details and reason for return. Our team will review your request and provide instructions for product pickup or drop-off.<\/p>\n<p data-start=\"1100\" data-end=\"1402\"><strong data-start=\"1100\" data-end=\"1127\">Inspection and Approval<\/strong><br data-start=\"1127\" data-end=\"1130\" \/>Once the returned item is received, our quality team will inspect it. If approved, a replacement or refund will be issued based on your preference and product availability. Refunds are processed to the original payment method within <strong data-start=\"1363\" data-end=\"1384\">7\u201310 working days<\/strong> after approval.<\/p>\n<p data-start=\"1404\" data-end=\"1614\"><strong data-start=\"1404\" data-end=\"1425\">Refund Conditions<\/strong><br data-start=\"1425\" data-end=\"1428\" \/>Refunds are only applicable for eligible products returned in compliance with our policy. Shipping fees, if any, may be non-refundable unless the return is due to an error on our part.<\/p>\n<p data-start=\"1616\" data-end=\"1834\"><strong data-start=\"1616\" data-end=\"1646\">Damaged or Incorrect Items<\/strong><br data-start=\"1646\" data-end=\"1649\" \/>If you receive an incorrect or damaged product, please notify us immediately through our <strong data-start=\"1738\" data-end=\"1752\">Contact Us<\/strong> page. We will arrange a prompt replacement or refund after verifying the issue.<\/p>\n<p data-start=\"1836\" data-end=\"1984\"><strong data-start=\"1836\" data-end=\"1850\">Contact Us<\/strong><br data-start=\"1850\" data-end=\"1853\" \/>For any return or refund inquiries, please reach out to us through our <strong data-start=\"1924\" data-end=\"1938\">Contact Us<\/strong> page. Our team will be happy to assist you.<\/p>\n<p data-start=\"1986\" data-end=\"2118\" data-is-last-node=\"\" data-is-only-node=\"\">At iGenius, we are committed to resolving every issue fairly and ensuring that our customers enjoy a worry-free shopping experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At iGenius, your satisfaction is our priority. We strive to provide high-quality Apple products and a smooth shopping experience. 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